Books by Mark Hillary
Mark Hillary is one of the best-known global analysts focused on technology and customer experience (CX). He has now published 26 highly influential books on various aspects of technology and has written commentary for the BBC, Reuters, Financial Times, and many trade journals. He is a regular CX commentator in Intelligent Sourcing and Engage Customer magazines.
Mark’s books have covered subjects such as artificial intelligence, ChatGPT, business outsourcing, Gig CX, and globalization. His ‘Global Services’ book was published by the British Computer Society and the United Nations published his social media guide for small businesses. His most recent book ‘The Social Sales Playbook’ explored the transformation of B2B sales since the Covid-19 pandemic.